1. What is Souqly?
Souqly is a Pakistan-based online shopping store offering quality products at fair prices with nationwide delivery across Pakistan.
2. Do you deliver all over Pakistan?
Yes, we offer nationwide delivery across Pakistan, including major cities and selected remote areas. Delivery times may vary depending on your location.
3. How long does delivery take?
Major cities: 2–4 business days
Other cities & remote areas: 3–7 business days
Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
4. What payment methods do you accept?
We currently offer:
Cash on Delivery (COD)
Online payment options (where available)
Available payment methods will be shown at checkout.
5. Are there any shipping charges?
Shipping charges (if applicable) are clearly displayed at checkout before you place your order.
We may also offer free shipping promotions from time to time.
6. How can I track my order?
Once your order is dispatched, you may receive a tracking number via SMS or email.
You can use this tracking number to monitor your shipment through the courier service.
7. Can I cancel my order?
Yes, you can request order cancellation before the order is dispatched by contacting our customer support team as soon as possible.
Once an order has been shipped, it cannot be cancelled.
8. What is your return or refund policy?
Returns and refunds are handled according to our Returns & Refund Policy.
Please ensure items are unused and in original condition when requesting a return.
9. What should I do if I receive a damaged or incorrect item?
If you receive:
A damaged product
A defective item
The wrong item
Please contact us within 24 hours of delivery with photos and your order number so we can assist you promptly.
10. What if my order is delayed?
While we aim to deliver on time, delays may occur due to courier issues, weather, holidays, or high-demand periods.
If your order is significantly delayed, please contact our support team.
11. Is my personal information safe?
Yes. We take data protection seriously and use appropriate security measures to safeguard your personal information.
For more details, please review our Privacy Policy.
12. Do you store my payment information?
No. We do not store your card or payment details. All payments are processed securely through trusted third-party payment providers.
13. Can I place an order without creating an account?
Yes, you may be able to place an order as a guest, depending on the checkout options available on our website.
14. How can I contact Souqly?
You can contact us through:
Souqly
📧 Email: info@souqly.click
🌐 Website: www.souqly.click
15. Can policies change in the future?
Yes. Souqly reserves the right to update its policies at any time.
Any changes will be posted on our website.