Last updated: January 2026
Thank you for shopping with Souqly. This Shipping Policy explains how orders are processed, shipped, and delivered across Pakistan.
1. Shipping Locations
We currently ship all over Pakistan, including major cities and selected remote areas.
At this time, international shipping is not available.
2. Order Processing Time
Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an order confirmation once your order has been placed successfully.
3. Delivery Time
Estimated delivery time after dispatch:
Major cities: 2–4 business days
Other cities & remote areas: 3–7 business days
Delivery times may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances.
4. Shipping Charges
Shipping charges (if applicable) are displayed at checkout before payment.
Promotional offers may include free shipping, which will be clearly mentioned on the website or product page.
5. Cash on Delivery (COD)
Cash on Delivery (COD) is available in most cities across Pakistan.
Customers are requested to keep the exact amount ready at the time of delivery.
Souqly reserves the right to disable COD for certain locations or high-value orders.
6. Order Tracking
Once your order is dispatched:
You may receive a tracking number via SMS or email (where applicable).
You can track your order through the courier’s tracking system.
If tracking information is unavailable, feel free to contact our support team.
7. Delivery Attempts
Courier partners usually make 1–2 delivery attempts.
If the delivery is unsuccessful due to incorrect address or unavailability, the order may be returned to us.
In such cases, re-shipping charges may apply.
8. Incorrect or Incomplete Address
Please ensure that your:
Address
Phone number
City and postal details
are accurate at checkout.
Souqly is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
9. Damaged or Missing Packages
If your package:
Arrives damaged
Is missing items
Please contact us within 24 hours of delivery with photos and order details. We will investigate and assist you according to our return or replacement policy.
10. Delays Beyond Our Control
Souqly is not liable for delivery delays caused by:
Courier service disruptions
Natural disasters
Political unrest or strikes
Peak seasons or sales events
We appreciate your patience in such situations.
11. Contact Us
For shipping-related questions or support, please contact us:
Souqly
📧 Email: info@souqly.click
🌐 Website: www.souqly.click